Depending on how you look at it, and how it is delivered, feedback or criticism can be hard to hear. It can stir up defensiveness, disappointment, or even self-doubt. When someone says your “baby” is not so perfect, it is easy to hear it as “your baby is ugly.”
The ability to take sincere feedback on board with objectivity and self-reflection is essential, whether in business or in life. Having the presence of mind to stay calm, sift through for the nuggets of wisdom, and use them to improve is a superpower that seems to be disappearing in our increasingly polarised world. Becoming emotional or offended, and telling ourselves “they don’t know what they are talking about” or “they’re just mean,” often results in throwing the baby out with the bathwater.
In the early days of Monk Cacao, feedback highlighted that sometimes our blend was not perfectly uniform. Some batches had small pockets of concentrated flavour, creating unexpected bursts that disrupted the otherwise smooth experience.
More recently, we received our first non–five star review. The customer, who we are grateful to say is still with us, mentioned that the bits of chia seed in our blend took some getting used to. They have a sensory sensitivity, a heightened awareness of textures in food and drink, which made those little seeds stand out. For most of our customers, those same tiny chia bursts are part of what makes our blend special, adding a unique texture and a little moment of surprise in each sip. We love that they are distinctive, but we also recognise and respect that for some, they can feel a little unusual.
The inconsistent bursts from our early days are now gone, thanks to an improved yet still handcrafted blending method. For those sensitive to chia texture, we will be introducing a new “Smooth” or “Junior” blend later this year.
To those who have given us honest, thoughtful feedback, thank you. You have helped us make Monk Cacao better than ever.
And just so you feel safe giving our unique blend a try, we offer a 14-day money-back guarantee. If Monk Cacao Superfood Wellness Blend isn’t your thing, that’s totally fine. You gave it a go, and that’s what counts.